If your item arrives damaged or is malfunctioning you can return it and we will cover the shipping. You will need to return it in the condition that you received it in. This refund is valid within 1 month of purchasing. Email us at contact@ballaly.com for more details.

If you are unsatisfied with your item you can return it for a full refund under the 30 day guarantee, you would have to trial the item for 20 days before exercising this option.

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